Shipping Policy
Relying on mature cooperative logistics networks and standardized warehouse operation systems, our site provides stable, reliable and traceable shipping service for all valid orders placed on the platform. All packing materials adopt safe odorless material that fits commodity storage and transit standards, protecting product original condition during the whole delivery procedure.
Shoppers can select preferred shipping mode at checkout page, with corresponding service fee and estimated transit time clearly displayed before payment confirmation. Our logistics backend will synchronize parcel movement data regularly, allowing users to check delivery progress independently anytime. Once parcels show abnormal stay, loss risk or delivery failure, our after-sales logistics team will launch verification procedure actively and communicate feasible solutions with recipients politely.
Seasonal campaign orders will adopt extended staffing arrangement to speed up order sorting and outbound efficiency. We do not promise fixed delivery date for items affected by objective external factors, and will offer sincere explanation and auxiliary service for all delivery-related inquiries.