Returns Policy
Common Return FAQs for Your Reference
Q1: When can I apply for a voluntary return? A: You can launch voluntary return applications within 45 days after parcel signing confirmation, applicable for intact unused commodities.
Q2: What causes will lead to return application rejection? A: Rejection happens if items have obvious use marks, modified structure, missing original parts, or damaged retail packaging caused by buyers.
Q3: How long will the whole return procedure take? A: Warehouse inspection takes 1-3 working days after parcel receipt; subsequent refund or exchange arrangement will be finished orderly without unnecessary delay.
Q4: Can I change my return option after submission? A: You can contact support team to adjust refund/exchange demands before warehouse item inspection, we will update your application record timely.